Hotel Chocolat is the latest retailer to issue an urgent food recall for one of its products due to an issue with the ingredients.
The item being pulled from shelves is known as the “Hotel Chocolat Choose Your Poison”, which is uniquely packaged in a glass flask with a cork stopper.
Each product contains 36 filled chocolates, all of which could be contaminated by pieces of glass in certain batches sold recently.
The possible presence of glass makes the product, which is sold at Hotel Chocolat boutiques, online, and at John Lewis, unsafe to eat.
In a recall notice posted on the Hotel Chocolat website, the retailer said: “We’re very sorry that it has been necessary to recall this product and for the inconvenience and concern caused. Please contact [email protected] for any additional support.”
Hotel Chocolat Choose Your Poison – 36 filled chocolates
- Pack size: 160g
- Best before date: January 2024
- Batches sold between September 1 and September 26, 2023
- Lot numbers: 23205, 23206 and 23207
Advice from Hotel Chocolat urged people who had purchased or collected the product from one of their stores to return it immediately.
The same goes for those who purchased the Choose Your Poison product online between September 1 and September 26, 2023.
It should be noted that refunds will only be issued for batches with the affected lot numbers listed above.
The lot number can be found on the packaging tag next to the best before/ end date.
The chocolatier asked consumers to return any remaining product, packaging, or proof of purchase to their nearest Hotel Chocolat store.
Customers will be issued with a full refund or exchange for the inconvenience.